UTC Climate, Controls & Security and its subsidiaries and affiliates (collectively, “CCS”), are committed to protecting the privacy of visitors to this website (“Website”) and users of its mobile applications (“Apps”). It is important that our users understand how we collect, use and disclose Personal Information (as defined below). This Privacy Notice describes our practices related to Personal Information collected through CCS websites and mobile applications, unless there is a separate privacy notice for a particular website or mobile application.
What Personal Information does CCS collect? How does it collect such Information?
Why does CCS collect your Personal Information?
Our purpose in collecting this information is to provide customized services and content relevant to your specific needs and interests. Your information may be used by CCS to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website, Apps or social media sites or allow you to apply for a position at CCS. Personal Information collected on a Website or App may be used to: Provide requested information, items, or services; Advertise products, services, promotions and events relating to CCS; Improve our products, services, surveys, Websites and Apps; Analyze your behavior on our Website and Apps; Provide investor services; If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with CCS; Obtain your location data in order to provide requested information or services; Protect against fraud or investigate suspected or actual illegal activity; Screen against sanctions and antiterrorism lists as required by law; Respond to a legitimate legal request from law enforcement authorities or other government regulators; Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population; or Conduct investigations to ensure compliance with, and comply with, legal obligations. Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.
Where is Personal Information stored?
Because CCS, and its parent company, United Technologies Corporation (“UTC”), are global companies with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another within the CCS and UTC group of companies in order to accomplish the purposes listed above. These countries include, at a minimum, the United States, the member states of the European Union, Canada, andother countries, including some in Asia.We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above. Within the UTC and CCS group of companies, information is transferred subject to the Binding Corporate Rules. CCS relies on available legal mechanisms to enable the legal transfer of personal information across borders. To the extent that CCS relies on the standard contractual clauses (also called the model clauses) or Binding Corporate Rules to authorize transfer, CCS will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice.
Does CCS use your Personal Information to contact you?
CCS may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please use the “unsubscribe” function within the Website or App, or let us know by sending an email to email@example.com. Also, CCS will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us.
Does CCS share the information it collects?
CCS may share your Personal Information with our affiliated companies, such as companies in UTC’s group of companies, and/or companies in which CCS has control, through either direct or indirect ownership for the purposes set out above. CCS will not sell or otherwise transfer or share your Personal Information outside of the companies identified above, except to: Service providers, dealers, distributors, agents or contractors that CCS has retained to perform services on our behalf. CCS will only share your Personal Information with third parties whom CCS has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements; Comply with legal obligations, such as in response to a legitimate legal request from law enforcement authorities, courts or other government regulators or authorities, among other things; Investigate suspected or actual illegal activity; Prevent physical harm or financial loss; or Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy). Your personal information may also be maintained and processed by our service providers in the United States, the member states of the European Union, Canada, Asia, and in other jurisdictions.
How does CCS secure Personal Information?
CCS is committed to ensuring the security and integrity of Personal Information. CCS has adopted reasonable physical, electronic and managerial procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.
How can you correct, change or delete your information held by CCS?
You may request to access, update, correct, change, or delete your Personal Information at any time. CCS will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, CCS will take steps to verify the user’s identity before making any requested change. To access, change, or delete your Personal Information, to report problems with the Website, to ask questions or to raise concerns, send an email to firstname.lastname@example.org. Some of our Websites, Apps, and social media accounts allow you to make corrections directly at the site without need to further contact CCS. Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.
What should you understand about the third party links that may appear on this Website?
In some instances, CCS may provide links to non-CCS controlled websites, which CCS will make reasonable efforts to identify as such. CCS does not control such third party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites. Furthermore, this Privacy Notice does not govern information collected about you by third parties.
How may CCS use location data?
CCS is a global provider of building technologies. Our fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services promote integrated, high-performance buildings that are safer, smarter and sustainable. As such, the following are some examples of when location data may be requested to provide some of the services that CCS has to offer: To improve building product capability, such as use your location data in one of our buildings to dynamically adjust ventilation, heating and cooling settings, to turn the lights on or off, or to unlock doors; If you are a visitor to or an employee at our headquarters, use your location data to help you locate the nearest printer or conference room, in order to provide an enhanced experience at our headquarters; To enable real estate agents using our Supra™ services to obtain or provide listing or showing information while using Supra’s Apps; or To determine which service technician is closest to a service call. In addition, CCS may use location data for location and/or timekeeping purposes for employees or contractors. In all of these cases, CCS will ask permission to collect your location data and so the collection of this data will be transparent to you – you will have the opportunity to decide whether or not to provide your location data. If you choose not to provide your location data, CCS may be unable to provide the requested service or complete the requested transaction.
How long do we keep your Personal Information?
The Personal Information you provide to CCS is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the CCS Website or App. After this period, your Personal Information will be deleted from all systems of CCS without notice.
What additional information should specific users know?
Parents, Guardians, and Children: Our Apps and Websites are intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. CCS does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this or any other CCS Website or App. Users from California: Annually California residents may request and obtain information that CCS shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which CCS shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to email@example.com with “California Shine the Light Privacy Request” in the subject line as well as in the body of your message. Users from the EU: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact CCS about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice. Users from the US: CCS does not collect Social Security Numbers through its websites. CCS does, however, collect Social Security Numbers where required by law, such as for tax and payroll purposes for its employees. When CCS collects and/or uses Social Security Numbers, CCS will take proper care by protecting confidentiality, limiting access on a need-to-know basis, and implementing appropriate technical safeguards and retention plans.
How might CCS change this Privacy Notice?
As CCS expands and improves its Websites and its Apps, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. Substantive changes will be identified at the top of the Privacy Notice.
How can you contact CCS?
If you have any comments or questions about this Privacy Notice or to obtain information on the manner in which we or our service providers treat your personal information, or if there are other things we can do to maximize the value of this Website or App to you, please email firstname.lastname@example.org. If you have questions about CCS’s privacy practices in general, please email email@example.com. In the event that you are located in a country that will be governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please note that in your email and your inquiry will be directed to the appropriate person. If you wish to opt-out from sharing your Personal Information with us or have your Personal Information be removed, you should follow this link. Last updated on August 28, 2017> Print